Improve Collaboration and Effective Decision Making Across Teams
Improve Health Claims Productivity and Customer Satisfaction.
Health Claims Knowledge Management
Are your business and operations teams often at odds when it comes to operating procedures and processes during a health claim?
Is your leadership spending too much time in ironing out differences between teams?
Most often, the root cause of such misunderstandings and operational conflicts between teams is poorly documented process guides and a lack of Standard Operating Procedures (SOPs). As business evolved over the years, teams often defined their own local processes and operating procedures, making it difficult for New Business, POS and Claims teams to collaborate effectively.
Synergy’s Health Claims Knowledge Management System is a custom solution that effectively integrates the operations of various teams, thus reducing conflicts while boosting productivity and customer satisfaction.
Solution Highlights
Covers business owners, operating teams, subject matter experts and other stakeholders
Standardizes all SOPs, process maps, training documents and product brochures
Easy to use KM Portal for all stakeholders and users, with fine grained access rights
Maps access and governance rights for standardized SOPs and processes
Solution Methodology
The custom solution is delivered by an expert team of Synergy consultants with decades of experience in the Insurance industry in operations and process design.
Key Benefits
Eliminate inter-team conflicts resulting from non-standard processes and operating procedures
Enable smoother claims processing for higher productivity and customer satisfaction
