The Coronavirus pandemic has brought about ambiguities and uncertainties, which many businesses and existing team structures weren’t prepared to handle. The pandemic has caught the entire world unawares, forcing businesses and industries to make arrangements for their employees to work from home. This arrangement has, for obvious reasons, hasn’t been the easiest for IT professionals. As people continue to desire for a ‘return to normal’, we believe that work from home arrangement is here to stay and will be more of a permanent change. This implies that a lot of big and small structural changes will have to be brought about in larger organizations to get the wheels rolling.
Synergy conducted a survey, where CIOs and CTOs from various financial services institutions shared their views on how they plan to tackle apprehensions and formulate new plans. We identified 5 key focus areas in which many companies have faced struggles during remote working implementation – Infrastructure changes, Customer centricity, Training and awareness, Cybersecurity and Process Automation.
