Challenges
Our Client, a leading Insurer, was facing constant challenges to qualify the new IT solutions that were constantly being built across the organisation. Given the diversity of functions and teams involved, they were lacking a centralized and well governed set up to manage not just software quality but overall project quality too.
The persistent change in technology landscape, need for new offerings and the ongoing evolution of Digital services was pushing the need for managed test services and moving towards an automated testing model.
Synergy Solution
Collaborative framework has been established to support agile working model including automation.
Client has observed incremental cost savings over the years.
More than 50 projects have been successfully delivered utilizing the TQS model.
Quality has improved drastically – ‘0’ P1 / P2 incidents reported in production.
SYNERGY deployed the successful quality management model – Total Quality Solutions (TQS) – at the client organisation. TQS model is being delivered and managed by the trained team of insurance quality professionals, who are today spread across locations and helping to optimize not just on costs, but on availability and balancing the required talent pool.