Have you ever wondered why your medical claim takes a long time to be paid out? Have you ever had the need to undergo a tedious process for a car insurance claim to be settled, waiting for weeks (if not months)? The reasons can be varied, but the common thread is that the claims processes within Insurers are mostly dated and hence the delays. Not to be disheartened, fast changes are being made, with new technology enablers and robotic automation to correct this situation.
Starting its operations in Hong Kong in 2011, Synergy has been working with Insurers across Asia, and has expanded operations across India, Singapore & Malaysia. Specific to customer experience enhancements, Synergy has developed ASTRA Accelerated Automation Framework, that’s helping Insurers to quickly redefine their old processes, by placing the customer in the middle of a human centered design framework. Astra looked at solving these very issues faced by Insurance companies.