The New Norm

Over the period of time, the way support & maintenance of application is managed has undergone a radical change. Now, customers not only expect a faster turnaround for reactive issues but also preventive actions to avoid any potential breakdown of application. Faster turnaround, agility in managing the enhancement, uninterrupted services, continued quality, preventive monitoring & control, stable application, resources optimization and efficiency across applications is the new norm of support and maintenance services expectations.

Synergy understand the business outcomes of support and maintenance and we always try to provide more for less. We help our customers not only consolidating the S & M services but also provide automation solutions to fast tracks the fixes repetitive issues and requests. This will ensure the cost & resource optimization for our customers on an ongoing basis.

Our capabilities are

  • Incident Management
  • Problem Management
  • Request fulfillment
  • Application enhancements
  • Automation initiatives